Booking a wheelchair with Air India requires specifying the type of assistance you need at least 48 hours before your flight. If you are wondering how to book wheel chair in air india, the process is straightforward but requires careful attention to detail. Air India offers wheelchair assistance for passengers with reduced mobility, ensuring a smooth journey from check-in to boarding.
You can request a wheelchair online, through customer service, or at the airport. The key is to provide accurate information about your mobility needs. This article walks you through every step, so you can travel with confidence.
How To Book Wheel Chair In Air India
To book a wheelchair with Air India, start by visiting the official Air India website. Look for the “Manage Booking” section under the “Book” tab. Enter your booking reference number and last name to access your reservation.
Once inside, locate the “Special Assistance” or “Add Services” option. Here you can select wheelchair assistance. You will need to specify the type of wheelchair service you require—either for the terminal, for boarding, or for both.
Step-By-Step Online Booking Process
- Go to airindia.in and click “Manage Booking.”
- Enter your PNR number and last name.
- Select “Special Assistance” from the menu.
- Choose “Wheelchair Assistance” from the dropdown.
- Indicate if you need help at departure, arrival, or both.
- Provide details about your mobility level (e.g., can walk short distances or need full assistance).
- Submit the request and wait for confirmation via email.
It is important to complete this at least 48 hours before your flight. If you book last minute, Air India may not be able to guarantee the service.
Booking Through Customer Service
If you prefer to speak to someone, call Air India’s customer care. The toll-free number is 1860 233 1400 (within India) or +91 22 2700 6700 (international). Tell the agent you need wheelchair assistance and provide your booking details.
They will ask about your specific needs. Be clear about whether you need help walking to the gate, boarding the aircraft, or deplaning. The agent will confirm the arrangment and send a confirmation to your email.
Booking At The Airport
If you did not book in advance, you can still request a wheelchair at the airport. Approach the Air India check-in counter or the special assistance desk. You will need to fill a form and wait for an attendant.
However, airport requests are subject to availability. During peak hours, there may be delays. It is always better to book ahead to avoid stress.
Types Of Wheelchair Assistance Available
Air India offers several types of wheelchair services. Understanding these helps you choose the right one for your needs.
- Wheelchair to Gate: An attendant escorts you from check-in to the boarding gate. You will walk onto the plane using the jet bridge.
- Wheelchair to Aircraft: You are taken directly to the aircraft door. This is useful if you cannot walk at all.
- Wheelchair on Arrival: An attendant meets you at the gate and helps you to baggage claim or the arrival hall.
- Full Assistance: Covers both departure and arrival, including help with luggage and customs.
You can also request an aisle wheelchair if you need help moving within the aircraft. This is a narrow chair that fits through the aisle.
Important Documents And Information
When booking a wheelchair, you may need to provide a medical certificate. This is required if you have a condition that affects your mobility or if you need oxygen or other medical equipment.
The certificate should be from your doctor and state that you are fit to fly. It must be dated within 10 days of your flight. Keep a copy with you during travel.
If you are traveling with a companion, mention that too. Air India allows one companion to assist you, but they must have their own ticket.
What To Expect On The Day Of Travel
Arrive at the airport at least two hours before a domestic flight and three hours before an international flight. Go to the Air India special assistance counter or check-in desk.
An attendant will bring a wheelchair and help you through security. You will be taken to the boarding gate and, if requested, to the aircraft door. The crew will assist you in boarding and storing your carry-on items.
On arrival, an attendant will meet you at the gate with a wheelchair. They will help you collect your baggage and guide you to the arrival hall or transport.
Tips For A Smooth Experience
- Book early—at least 48 hours before departure.
- Double-check your confirmation email for details.
- Carry a copy of your medical certificate if required.
- Inform the airline of any changes to your flight.
- Arrive early to allow time for assistance.
Frequently Asked Questions
Can I book a wheelchair for someone else?
Yes, you can book a wheelchair for a family member or friend. You need their booking reference and permission to make the request.
Is wheelchair assistance free on Air India?
Yes, wheelchair assistance is free of charge for passengers who need it. There is no extra fee for this service.
What if I need a wheelchair but did not book in advance?
You can request one at the airport, but it is not guaranteed. It is best to book at least 48 hours before your flight.
Can I request a wheelchair for a connecting flight?
Yes, you can request wheelchair assistance for connecting flights. Mention this when booking so the airline can coordinate between flights.
Does Air India provide wheelchairs for international flights?
Yes, Air India offers wheelchair assistance on both domestic and international flights. The process is the same for all routes.
Booking a wheelchair with Air India is simple when you follow the right steps. Plan ahead, communicate your needs clearly, and enjoy a comfortable journey. If you have any doubts, contact Air India customer service for help.
